Front Office Manager / Reception Leader - Halkidiki

Kassandra Palace Hotel & Spa (5*) in Kriopigi, Halkidiki
are looking for the summer season 2019 to hire a:

Front Office Manager / Reception Leader

As vital part and leader of the Front Office team, you will be responsible in participating and organising fully the daily operations of the front desk during scheduled shifts. By making sure that the whole team isadhering to guidelines and procedures, you will deliver courteously and professionally friendly, efficient customer service and you will create a warm and welcoming atmosphere for all of our guests.

Summary of Responsibilities:

Responsibilities for this position shall include, but not limited to, the following areas and activities:

• Ensures complete knowledge of all room/apartment categories and their provided facilities accordingly, as well asof any in-house policy, is shared with the front office staff and concerned associates
• Maintain high standards of staff appearanceand ensures that working manuals are being followed.
• Liaison well with Housekeeping department for the smooth and on-time check-in and check-out of guests.
• Handles guest inquiries and complaints promptly and in a courteous manner by way that all are settled in a professional and gentle manner.
• Key responsibilities include check-in and check-out as per the brand standard procedure, billing, messaging and guest relations.
• Ensures good communication and coordination between Front Office Department and other departments.
• Makes sure that the in-house service, phone calls and email replies of the Front Office are prompt and attentive at all time.
• Supervise and guide all needed tasks, organise daily shift briefings, ensuring that the front office members are aware of all important information.
• Adhere to the hotel credit policy and cash handling procedures.

Skills / Qualifications:

• A minimum of 3 years background in 4+ star hotels and resorts in a similar position.
• Degree in Hospitality/Tourism will be considered as an asset.
• Excellent command of English language (verbal and written), plus any additional language will be preferred.
• Professional written, verbal communication and interpersonal skills.
• Ability to lead a team and inspire positive attitude, along with excellent organization and facilitation skills.
• Displays emotional maturity and sensitivity when dealing with others. Remains tactful and is able to professionally relate to guests and colleagues at all levels in the company.
• Proficient with Pylon or any Hotel Operating System, plusMS Office - Computer skills.
• Knowledge of reservation systems and sales experience will be appreciated.

Benefits:

• A competitive remuneration package
• All required insurance and packages
• Accommodation, full board - daily meals
• Professional working environment
• Further career development

**Those who are interested, are kindly requested to send their CV, with a resent photo attached.

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