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Store Manager
COMS - 209
Optimal HR Group on behalf of its client, a leading Multinational Fashion Company, is looking for a highly promising and dynamic Store Manager.
The SM is responsible for perfect overall store leadership and operations and a true Brand Ambassador. This position of great responsibility also encompasses administrative activities and store budget management (sales plans, profitability, customer portfolio, etc.). The SM is a dynamic leader by nature, motivating store team through his/her energy and passion. In addition, the Store Manager creates management routines and standards aimed at achieving and upholding excellence in service to customers.
She/he is in charge of the store image, creating a family feeling in an exclusive environment that shuns overstatement.
Responsibilities:
Sales & Business Management
- Push sales and profitability
- Ensure excellence in the sales ritual as per company policy, supervising customer service (presales, in-sales, aftersales) and relationship building. Professionally manage customer complaints
- Highly aware of everything concerning the store business (current sales, foot traffic, VIP profile, whereabouts of team, perfection of VM, pricing etc) and swiftly directs to make corrections
- Receive periodical store targets and set reasonable individual sales objectives for the staff in order to achieve the goal
- Report market trends, competitor insights and customer comments to the relevant central offices
- Ensure impeccable aesthetics in the store (furniture, technical equipment, lights etc) requesting any needed technical maintenance
- Ensure impeccable internal visual and windows display following VM guidelines
- Report sales results, low stock on best sellers, missing product needs and customer comments to the Buying offices
- Together with offices in charge suggest and adopt sales strategies, CRM and marketing plans aimed at increasing revenues. Ensure smooth events and provide feedbacks on results to relevant offices
Personnel Development and Management
- Scout and recruit store staff and manage their integration into the team, including induction & training programs
- Manage daily morning briefs enhancing staff animation, motivation and commitment
- Monitor the performance of each sales assistant and assess their contribution to store revenues. Carry out staff performance evaluation and suggests personal development programs
- Swiftly and professionally manage all store incidents, enforcing disciplinary actions where needed
Operations
- Observe and apply Company policies and procedures ensuring that all directives are observed in the store (including health and safety regulations, loss prevention, HR policy, cash management)
- Manage staffing roster, annual leave always ensuring proper coverage of the selling floor and smooth store operations
- Monitor and optimize store costs (general supplies, F&B, shipping, gifting etc)
- Oversee management of warehouse space and ensure availability of the full range of items in the collection (granting quick access to core categories). Monitor warehouse spaces dedicated for example to repairs, packaging, VM tools and products for in-house use
- Maintain organization of administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records etc.) and supervise cash procedures and regulations
- Take an active role in inventory
Requirements
- Bachelor’s degree is desirable
- At least 2 years of professional experience in a similar position
- Fluency in English
- Proficiency in MS Office (especially in Excel)
- Good numerical & analytical skills
- Budgeting – Reporting experience
- Target & Results orientated with a commitment to excellence
- People management capabilities
- Strong communication skills
- Loyal & committed
- Ability to work under limited supervision
- High ethical standards
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