SPA Manager

Santa Marina is an uber-luxe retreat for explorers and collectors of the world’s island idyll experiences. Set overlooking the exquisite and iconic Ornos Bay, Santa Marina crucially commands the only private beach on Mykonos, making its transparent turquoise waters and white silk sands a genuine sanctuary from the public eye.

A Spa Manager is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest experience while managing revenue targets.

You will be responsible for performing the following tasks to the highest standards:

Manage overall operations of the spa

Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards

Ensure client experience is proficient including bookings, payments, and consultation cards

Managing spa team members and therapists to ensure high motivation, provision of high-quality service and ongoing development

Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programs to core fitness-based schemes

Meeting department annual budget and be accountable for maintaining and operating within financial targets

Manage customer feedback effectively to ensure continuous service and program improvement

Instill brand values and standards to maintain quality on a daily basis

Liaise with other hotel departments

Ensure customers and guests receive friendly and consistent personalized service from all team members

Respond to audits to ensure continual improvement is achieved

Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed

Ensure health, safety regulations are complied with

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Management experience within the spa industry

Ability to meet financial targets

Ability to work under pressure

Excellent grooming standards

Willingness to develop team members and self

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :

Knowledge of the local market

Knowledge of Afrodite

What we offer:

• Chance to be developed within the most innovative operator of lifestyle hospitality brands in the world.
• Competitive compensation package.
• Accommodation and meals while you will be in Mykonos.
• Ongoing training opportunities.

If you are interested in this exciting opportunity to grow within the most innovative hospitality operator, please send an English resume with a recent photograph.

Please note:CVs not fulfilling the above prerequisites won’t be taken under consideration.

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